logo_thankster

How do I cancel an order?

You can cancel an order by finding it in the ‘One-off Projects’ list or the ‘Campaigns’ list and clicking the trash can icon in the ‘Actions’ column. You can cancel an immediate one-off project by midnight on the day it was placed. For scheduled orders and campaigns, you should cancel by midnight the day before the scheduled delivery. If it’s after midnight, you can try contacting us to cancel it.